|Using Help is easy. Select from the menu below on the left for detailed instructions on using each feature.|
If you find the Help Files do not contain the information you need, please contact Customer Relations at 604-953-3333 to speak with a customer service representative or fill out our web form with the details of your problem. We regularly record and review customer feedback for continued system improvement.
Finding Your Stop Number
This tool can be found within the Next Bus page - and is for finding a Stop Number. Stop numbers can be used in Next Bus, or within the Departing From/Going To fields of the Trip Planner.
To determine your stop number enter one of the following:
Possible matches for your request will be offered instantly in a dropdown menu. Pick the one you want and proceed. If your desired address, intersection or landmark does not appear, try adjusting the spelling or enter your request in a different way.
If you are unsure as to the name of the landmark you want, click the "Select from Popular Locations" drop-down menu and choose a category from the drop-down list. Once you are in the right category, scroll down if necessary to find the location you want. Highlight it and proceed. Or, if you are unsure as to what category you should pick, just choose "ALL LOCATIONS" from the drop-down list. You will see a complete alphabetical list of all available locations.
Note: Not every location in the Lower Mainland is included. If you are having difficulty getting the computer to recognize a specific location, please re-enter the location using the address or intersection.Search Tips
Once you have selected your desired location, click "Find my stop" to proceed to the next page.
A list appears of up to ten stops closest to your requested location. Beside each stop, you may click on Next Bus to find upcoming times for buses using that stop. Make note of the Stop Number so that on your next visit to the Website you can just type that number into Next Bus.
To view a map which will help you determine which stop is your closest, click the "Map" tab. This customizable map centres on your selected location and indicates with blue flags all the stops found on the Stop List page.
Please note that stop numbers appear on all bus stops, served by Coast Mountain Bus Company. You may also see the stop numbers in the Schedules section or within the map when Planning a Trip.
If you are still having difficulty, fill out our webform with the details of your problem. We regularly record and review customer feedback for continued system improvement.